Call Scoring Guide to Your Questions What, Why, & How Come in Minds

Call Scoring Guide to Your Questions What, Why, & How Come in Minds

What Is Call Scoring?

Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents. For sales and marketing teams, call scoring can enable surface certain metrics to like sales specialist script compliance and inbound lead quality.

Once you’ve established the criteria that make up a successful customer service or sales experience, the first step in successful evaluation is recording inbound calls for transcription or playback. These records would be able to give key insights into your operation.

With an advantage of effective call scoring system, you can answer the questions and provide some much-needed peace of mind for managers and agents alike. With call scoring, your center can without much of a stretch recognize deteriorating or insufficient methodology, focus in on client torment focuses and disappointments, and help center preparing and expert advancement endeavors for your work force.

Key Points-

• Call monitoring and scoring is done for 100% of prospect interactions
• Call quality is done by an unbiased third party agent
• Call score is determined by key questions being asked by leasing consultant
• Unprecedented clarity for property and portfolio managers
• Discovers strengths and weakness of their leasing team’s sales process
• Identifies and allows leasing deficiencies to be addressed immediately
• Evolves assessments into teaching moments for your team

Why Is Call Scoring Essential for Multifamily Lead Management?

The eventual fate of multifamily lead management stages lies in the capacity to have genuine renting execution perceptibility. Territorial and portfolio directors have ached for the capacity to have a straightforward knowledge into how their renting groups are performing consistently without picking through untrustworthy and obsolete metrics.

Call monitoring gives a benchmark to your renting teams, making a steady and responsible sales process. Additionally, it improves leasing performance, sales process inconsistencies, and ensures proper communication with every potential renter that contacts your community.

Key Team Performance Opportunities-

• Provides benchmarking, goal setting and accountability
• Allows for individual/team coaching and feedback
• Expedites leasing skill-building, training and development
• Promotes a learning and progression-focused environment
• Improves quality of customer service and satisfaction

How Does Call Scoring Improve Organizational Performance?

A multifamily lead management platform that includes call performance capabilities addresses a multitude of challenges. With upgraded perceivability into performance, renting adequacy should never again be judged utilizing inconsistent and conventional metrics such as:

1. Closing Ratios
2. Exposure
3. Randomized Shopper’s Reports

These metrics all provide room for assumptions rather than conclusions, increasing the likelihood of inaccurate judgments.

If you are interested or to know more, call on +1 (614) 434-2376 or send us your queries at info@itcubebpo.com.

Take BPO Leap for Business Growth

Take BPO Leap for Business Growth

Business process outsourcing is a business in itself. It is widely recognized and accepted concept in the current world. BPO though sounds very brief but has entered almost every sector and established as a backbone to the core business. It has not only touched the manufacturing world but also has entered the healthcare management as well as records management industry. Functionalities which are time consuming, costly, complex in managing on site are outsourced to the BPO industry. Time difference between the actual site and BPO location also acts as an advantage.

Types of BPO Services

Grossly the BPO services are divided in to basic 2 types- 

• Horizontal: Function centric outsourcing and carried out specific functions across different industry domains.

• Vertical: It provides multiple functional services in the limited number of industry domains.

The functional services can be grouped into following sections:

1. Customer Interaction Services: In includes but not limited to voice and email processing, marketing, customer support and customer feedback.
2. Back Office Services: In includes but not limited to payroll, data entry, data extraction, document imaging, healthcare services, insurance services.
3. IT/Software Operations: In includes but not limited to application development or testing, implementation services.
4. Finance Accounting Services: In includes but not limited to billing services, auditing and compliance.
5. Knowledge Services: In includes but not limited to data analysis, data mining, data management.
6. HR Services: In includes but not limited to administration, recruitment, workforce training.
7. Travel Industry: For bookings
8. Manufacturing: For order placement and help services.

Advantages of BPO Key Features

• Ability to Focus on Core Business:  As BPO works as a third party vendor for various functions in a particular business, it enables the business to grow by focusing on core operations.

• Availability of Experienced Professionals:  The functions carried out at BPO are always maintained with quality and productivity as job are carried out by professionals with domain expertise.

• Cost Reduction: It saves the money and cuts the cost. BPO has given rise to a talent pool available with relatively lesser wages. The infrastructure and other costs to carry out these operations at business site are reduced to null.

• Access to the Latest Updated Technologies: Outsourcing the work to the companies with latest software and technologies with a competitive rates keeps the relatively smaller businesses updated in the modern world.

• No 
  Hassle of Staff Acquisition and Retention: 
  BPO industry has been the highest job providers. They provide employment to a lot of talented youngsters.

• Multidimensional Aspect: Multidimensional aspect of the BPO industry helps catering the customer needs and demands and provide gap fillers to the core business processes.

Conclusion:

BPO has proved to be the fastest growing sector…!

Current BPO service global industry market value is expected to reach $400 billion by 2020. BPO is now globally spread and widely accepted service. BPO sector of ITCube Solutions Pvt Ltd is multidimensional and one of the leading BPOs.

To know more about BPO services you can mail us on info@itcubebpo.com or you can call us on +1 (614) 434-2376.

Electronic Health Record - The Biggest Contribution to Healthcare

Patient Info- What You Need To Know About EHR Data

Technology brings revolution in the world; it is advancing so fast and so do the Healthcare industry. In healthcare industry technology has not only brought advancement in services rendered in hospitals and clinics from investigations to treatment options, but also changes the vital medical data capturing and processing techniques.

Now a days numerous health records are generated and handled every day electronically, rather than a paper outline. They are nothing but the electronic health records (EHR)/electronic medical records (EMR)

What Is EHR/EMR...?

An electronic health record (EHR) is a computerized or digital rendition of your paper outline. This includes patient’s treatment histories, doctor’s reports, admission reports to discharge summaries, nurses note to diagnostic reports, therapy reports to various pharmacy reports.  These are easy to generate, easy to access and easy to transfer. This paper free work assures integrity of the data while transfer. This facilitates medical providers, nurses, insurance companies to ensure that the patient gets good treatment and within stipulated time.

Why Hospital Using EHR/EMR...?

Number of medical centers are making an electronic medical record (EMR) system conversion from a paper records system to an EHR system. This can be an exorbitant procedure yet medicinal services suppliers are passing judgment on it to be vital in the present health care environment. The reason is, changing to EHRs empowers clinics to get to records continuously and to share them promptly with other approved clients. In the event that you get treatment at another clinic, your specialist can instantly pull up your health history by your primary provider.

   

Who Owns EHR/EMR Data...?

The essential discussion over the change to EHR information is the topic of who that information belongs to. Whenever doctors, the EHR supplier, payers, specialists, and patients all approach information, it can turn into somewhat dim to work out who is in control. Even though these records contain highly personal information, they don’t necessarily belong to the patient, nor do they belong just with the doctor who made them, as in the past times of paper records. Rather, the individuals who can get to the information more like stewards of the data, instead of proprietors. The question might arise - is this vital and personal data secure? – The answer is not simply anybody can get to your EHR information. Legitimate approval is required, and that is amongst you and your doctor.

The changing medical scene is delivering a tremendous measure of great advances in healthcare. One of these advances is the presentation of EHR, which enables suppliers to better track health information after some time, all the more intently monitor patients' care, and enhance the general eminence of care.

To know more about EHR or medical record summarization, you can mail us on info@itcubebpo.com or you can call us on +1 (614) 434-2376.

Which Businesses Need Summarization Services and Why...?

Which Businesses Need Summarization Services and Why...?

Medical documents can be difficult to comprehend as they contain complex medical terminology. The record normally has lot of medical data and abbreviations which can cause hindrance in understanding the reports. To top this up is the doctors handwriting which becomes difficult to decipher.

Medical summarization service gives a summary of patient's medical records in a healthy straightforward frame. The service takes its inputs from patient’s historical medical records and creates a summary of the entire information available A proficient medical summarization includes incorporating a lot of data, offering simple access to the whole patient's medical records and counteracting data, preventing information overload for the legal personnel accessing the data.

Medical summarization is a precise style of writing. Professional medical summarizers take into account the end use of the report as instructed by clients. This helps them highlight essential pointers within the report that might be helpful for the end-user if required. Summarization is carried out by highly-trained professionals who understand the legal aspects involved and its importance. The report is prepared in such a manner that in case of an argumentative situation, it will be useful for the lawyers. Professionals creating the report ensure that it contains all the essential points.

Medical summarization process includes steps like highlighting the relevant symptoms and treatment of the patient, creating footnotes with definitions for uncommon medical terminology, creating timeliness and charts to explain the sequence of treatment taken by the patient and identifying the missed records and bills of the treatment.

Medical Summarization Procedure:

• The client or the company offers a folder that contains scanned paper records/ images collated in a comprehensive manner.

• Once the folder is received, the summarization team reads the documents in the folder carefully understanding every piece of the information and start integrating them into a comprehensive report using the steps mentioned above.

• Final summary is then generated in a user-friendly format and is made available for a review of the client.

Medical record summarization services are required by businesses which are associated with insurance claim settlements. Some examples to mention are:

• Medico-legal firms

• Independent or qualified medical evaluators

• Independent medico-legal attorneys

• Medical documentation management companies

• Litigations related to workmen compensation arising out of injuries during on-job activities.

ITCube BPO offers high-quality medical summarization services to clients. We have a team of highly experienced professionals who together deliver a perfectly documented report that is created by keeping the client’s requirements in mind.

Data Sharing and Security:

ITCube is an ISO 9001:2008 & ISO 27001:2005 certified company. The data will be shared via secured FTP. A standard work flow for data sharing is shown below: -

If you are looking for summarization services, ITCube is your destination! To know more contact us on +1 (614) 434-2376 or you can mail us on info@itcubebpo.com

Key Questions About Medical Record Summarization: What, Which, Who, Why, Where?

Key Questions About Medical Record Summarization: What, Which, Who, Why, Where?

What is Medical Record Summarization...?

The Medical summarization service is a representation of advanced services that are expected to emerge on top of medical integration systems. The service takes it's input from the patient's historical medical records and creates a patient information summary.

Which are the Services of Medical Record Summarization?

•  Records Organization Service

a)      Records Sorting service (By Location, Date and Type of records)

b)      Indexing and Bookmarking Records

• Medical Records Summary
•  Billing Data Sorting and Summary
• Keyword Search and Keyword Indexing Service
• Location/Provider Merging Service
• Location/ Provider Sorting Service
• New provider identification 

Who Needs Medical Record Summarization?

Medical Record Summarization is a great benefit to medical record management companies, legal support companies, insurance firms, Medico-legal consultants, Private corporations, Physicians, Independent medical examiners, Social security Disability firms.

  

Why Medical Record Summarization?

A well-prepared medical record summary service saves time by organizing medical records in a concise chronological manner facilitating easy assimilation.

1. Less paperwork and fewer storage issues
2. Increased quality of care
3. Financial incentives
4. Increased efficiency and productivity
5. Better patient care

Where to Get Started for Medical Record Summarization Process?

ITCube BPO has been doing Medical Record Summarization for a decade. If you are interested in our service, call on +1 (614) 434-2376 (US) or send us your queries at info@itcubebpo.com to get started. We will discuss with you all your requirements and work with you to put together a detailed scope.

These are the questions comes in mind to know about medical record summarization process. We believe our information is helpful to you. If you feel that you require all the more information with the strategy or you have any request for us kindly don’t falter to contact us.

Why ITCube Business Process Outsourcing...? To Generate Your Business Revenue

Why ITCube Business Process Outsourcing...? To Generate Your Business Revenue

Organizations today need to stay ahead of technological advances in order to be agile, flexible and profitable. However, this requires large scale transformation activities involving costly system integration as well as re-engineering processes which require heavy apex, long lead times and impact on ROI. Companies are therefore looking for transformative processes involving digitization, automation, and operational agility which not only helps in improving operating metrics, but also results in better customer engagement.

This is why ITCube Solutions is a Consulting, Technology, Build Operate Transfer (BOT) and Business Process Outsourcing (BPO) Company where ITCube BPO services  are committed to delivering high value and Return on Investment to its clients across various business verticals.

ITCube Services : -

ITCube BPO are dedicated to providing a wide range of services in areas such as:

1. Medical Record Summary Services
2. Data Sorting, indexing and book marking services
3. Construction Back Office Services
4. Accounting and Book Keeping services
5. Outbound calling services
6. Customer care services
7. Lead & Demand Generation Services
8. Call Auditing and Analytics services

ITCube Specialty : -

1. Customer Support Call Center
2. B2B Lead Generation Call Center
3.  Debit Collection Call Center
4. Email & Chat Support
5. Document Conversion
6. Data & Document Processing
7. Medico-Legal Summarization, and
8. CRM Support

Organizational Focus :-

ITCube focuses on building a sustainable competitive advantage in IT & ITES management for mid-size companies. The firm supplements client’s resources by implementing an efficient globalization strategy that allows the client to realize operating efficiencies through improved software and/or streamlined measures.

ITCube successfully brings a measure of performance reporting to multiple areas of the company that are often traditionally thought to be support functions. The level of accountability offered by such initiatives underscores the increased focus and operational effectiveness of a partnership with ITCube. 

Conclusion :-

ITCube focuses on working closely with clients to document various operating processes and to determine the key performance parameters (KPI’s) that can be used for evaluation. As an outsourcing organization, ITCube can also help growing companies identify parts of the business development management process that should be moved to a team that can quickly become an extension of the client’s organization.

To know more about ITCube BPO Services, you can contact us on info@itcubebpo.com or you can call us on +1 (614) 434-2376 (US)