Take BPO Leap for Business Growth

Take BPO Leap for Business Growth

Business process outsourcing is a business in itself. It is widely recognized and accepted concept in the current world. BPO though sounds very brief but has entered almost every sector and established as a backbone to the core business. It has not only touched the manufacturing world but also has entered the healthcare management as well as records management industry. Functionalities which are time consuming, costly, complex in managing on site are outsourced to the BPO industry. Time difference between the actual site and BPO location also acts as an advantage.

Types of BPO Services

Grossly the BPO services are divided in to basic 2 types- 

• Horizontal: Function centric outsourcing and carried out specific functions across different industry domains.

• Vertical: It provides multiple functional services in the limited number of industry domains.

The functional services can be grouped into following sections:

1. Customer Interaction Services: In includes but not limited to voice and email processing, marketing, customer support and customer feedback.
2. Back Office Services: In includes but not limited to payroll, data entry, data extraction, document imaging, healthcare services, insurance services.
3. IT/Software Operations: In includes but not limited to application development or testing, implementation services.
4. Finance Accounting Services: In includes but not limited to billing services, auditing and compliance.
5. Knowledge Services: In includes but not limited to data analysis, data mining, data management.
6. HR Services: In includes but not limited to administration, recruitment, workforce training.
7. Travel Industry: For bookings
8. Manufacturing: For order placement and help services.

Advantages of BPO Key Features

• Ability to Focus on Core Business:  As BPO works as a third party vendor for various functions in a particular business, it enables the business to grow by focusing on core operations.

• Availability of Experienced Professionals:  The functions carried out at BPO are always maintained with quality and productivity as job are carried out by professionals with domain expertise.

• Cost Reduction: It saves the money and cuts the cost. BPO has given rise to a talent pool available with relatively lesser wages. The infrastructure and other costs to carry out these operations at business site are reduced to null.

• Access to the Latest Updated Technologies: Outsourcing the work to the companies with latest software and technologies with a competitive rates keeps the relatively smaller businesses updated in the modern world.

• No 
  Hassle of Staff Acquisition and Retention: 
  BPO industry has been the highest job providers. They provide employment to a lot of talented youngsters.

• Multidimensional Aspect: Multidimensional aspect of the BPO industry helps catering the customer needs and demands and provide gap fillers to the core business processes.

Conclusion:

BPO has proved to be the fastest growing sector…!

Current BPO service global industry market value is expected to reach $400 billion by 2020. BPO is now globally spread and widely accepted service. BPO sector of ITCube Solutions Pvt Ltd is multidimensional and one of the leading BPOs.

To know more about BPO services you can mail us on info@itcubebpo.com or you can call us on +1 (614) 434-2376.

Lead Generation : Empower Your Business With B2B Approach

Lead Generation With B2B Approach

Business is nothing but catering to the client’s needs. Clients are nothing but the customers. To start the business, to run the business and to expand the business it requires a need from customer. How to create a need and how to connect to the customer? Applying various techniques from the marketing world, an approach is developed which is called as lead generation.

What Is a Lead Generation...?

Technically, lead generation is the action or process of identifying and cultivating potential customers for a business's products or services. It is nothing but initiating the customers. This will lead to enquiry and finally if the interest is well nurtured then conversion of lead to sale.

There are a various types of lead generation techniques. Some of them are:

1. Demos
2. Email series
3. Kits
4. Events
5. Online lead generation

There Are Three Main Approaches:

• Outbound: Gathering business data on target account and establishing contact with target decision makers and moving the deal forward.
• Inbound: Promotions and advertising.
• Referral: Based on customer success and word-to mouth referrals.

Importance of Lead Generation with B2B Approach:

Connecting the customers at right time is a key factor in the lead generation. Outbound lead generation with business to business marketing helps the business to grow. In the current business world sending an email might not be an effective option. One deals with hundreds of emails every day and responding in the right way might not be possible every time. Connecting to the right person in given company is required for establishing contact and in the day-to-day busy schedules connecting to the right person is time consuming, but necessary of course.

B2B lead generation helps connecting the two business personals. Direct connection establishes more explanatory and informative dialog. The main purpose of lead generation is gaining attention of the customer, knowing the response quickly and acting on it further accordingly is best achieved via business-to-business approach.

ITCube with Outbound B2B Activity:

Knowing this current market requirement ITCube caters in the field of outbound B2B lead generation. We help connecting the leads by calling the concern person and make sure that a business contact is established between the two companies. It helps to connect companies which are globally distributed. Connecting to the people in different time zone at right time is another advantage of this process.

To know more about lead generation, you can mail us on info@itcubebpo.com or you can contact us on +1 614-434-2376