Benefits of ITCube’s Contact Center

ITCube’s contact center service provides multi-channel (calls, e-mails, web chats and text messages) support to its customer for continued customer satisfaction and growth.

Here are a few key benefits of using offshore contact center:

Focus on core Responsibilities

ITCube believes in working with our clients as partners and we call ourselves a "Virtual Team". With this extended team handling your contact center operations, you can focus on the core responsibilities of business expansion.

 

Cost Reduction

With ITCube managing all your contact center needs, you need not spend the cost in hiring and managing resources in-house. In addition, you also save costs on space, hardware, and technology. We can help you reduce your overall operating cost by 50%.

 

Flexibility & Scalability

As our staff is cross-trained and skilled in multiple domains, ITCube can very quickly scale up and down as per the client's needs. This not only gives you scalability but the flexibility to manage your seasonal and peak volumes better.

Data Collections and Analytics 

We understand the importance of data. Information related to the utilization of different communication channels and a thorough analysis of the trend can help you manage your call center traffic better which in-turn increases customer satisfaction.

 

Increased Customer Satisfaction

We follow well-designed training and quality metrics to ensure our agents provide the best service to your customers. If each customer gets a resolution on time, it improves overall customer satisfaction.

 

Quality Monitoring and Analysis

We have six-sigma certified staff and use those tools to monitor and analyze agent performance. This not only gives you better forecasting and control but also ensures that your KPI's like "Answer Time', First Call Resolution", Customer Satisfaction Index" are met.

 

24/7 Availability

With multiple delivery centers in India, we operate 24/7 to ensure that your customers don't have to wait for regular business hours. This ensures that your customers are happy as they get service as per their convenience.

 

Feel free to contact us for all kinds of business process outsourcing requirements that could potentially fit your growing business. Reach us for more inquiries by filling out the contact us form or you can mail us at info@itcubebpo.com

 

Fully Utilize Medical Record Summary Trends To Enhance Your Business

For a decade, the MDS market could be said to be a growing market in an anticipated direction. Few things you need to think about in terms of medical records summary.

Medical Record Summarization 

Medical records summarization is a process that simplifies the intricate and tedious task of bifurcating, chronological arrangement, and preparing synopsis of numerous medical records. It aims at providing solutions for litigations, healthcare claims processing, and ease of access to patient case information.

Medical summarization service constitutes advanced services with technology implementation for Electronic Record Management that is expected to boom in healthcare integration systems. This service includes a review team of trained medical documentation specialists and medical professionals that work cumulatively and systematically interpret the patient medical data into a simplified format that is backed up by technology.

Custom Medical Summarization Services

Several solutions pertaining to medical records are availed as per client preferences and requests.

• Narrative Medical Record Summarization/Review.
• Medical Chart Review/Record Reorganization.
•  Medical Chart Indexing and Bookmarking.
• Medical Bills Sorting and Summary.
• Medical Keyword Search and Indexing.
•  Provider Sorting Services.
• Provider Merging Services.
• New Provider Identification Services.

Service End Users

• Medical Record Summarization provides assistance to:
• Medical record management companies.
• Litigation service providers
• Insurance and law firms
• TPAs
• Medico-legal consultants
• Private corporations
•  IMEs, AMEs, QMEs
• Peer-Reviewers
• Social security disability
• Workman’s Compensation settlements
• Utilization reviewers

Benefits

• Medical summarization and review services help in quick litigation processing
• Ease of data access,
• Technology-driven smart data storage
•  Environment friendly and hassle-free services involving less paperwork
• Effective EMR management
•  Instant query resolution and Better patient care
•  Increased efficiency and productivity
• Customized case reports, data validation and interpretation of complex data in a simple format.

Where to Get Started?

ITCube BPM provides customized and unique solutions for medical records chronology.

If you want to know more, call on +1 (614) 434–2376 or send us your queries at info@itcubebpo.com to get started. We will discuss with you all your requirements and work with you to put together a detailed scope.