Why Outsourcing Back-Office Services Is Important For Company Benefits..?

Back office is the support center of a company or business that carries out various administrative work. Such tasks are clearances, record maintenance regulatory compliance, accounting, and IT services. Other functions are claims submission and filing, data mining and data encoding.

By outsourcing your back office, you can gain various advantages as: -

1. Focus On Core Operations

Back office operations can be time-consuming. By outsourcing, you can focus on your strength and most important aspect of your company

2. Cost And Efficiency Savings

Outsourcing is a good option when you have back-office functions that are complicated in nature, but the size of your company is preventing you from performing them at a consistent and reasonable cost.

3. Guaranteed Expertise

Outsourcing companies, such ITCube BPM, have vast resources to professionals in their specific fields. You can ensure that all outsourced back office outputs and services are of high quality and standard.

4. Reinvest In Your Business

It’s not just about cost savings — the true value of BPO lies in the potential of the budget that it makes available. By no longer having to pay an in-house team, or find the funds to expand on it, you open up endless avenues for reinvestment.

5. Risk Mitigation

By choosing the right outsourcing partner you can reduce risks for your business with quality project management and quality assurance system.

6. Reduced Overhead

No longer, need to train your staff to handle specific tasks and duties and will not have to spend more time and effort on in-house tasks.

Let ITCube BPM Show You Quality Back Office Support Outsourcing

BPO has its many advantages, but the real key to its success lies in its correct deployment. With ITCube BPM, you gain access to over 15+ years’ experience of helping businesses meet their goals with BPO. Save money, save time, and achieve your goals now. 

Get in touch today for your free consultation and find out just how much you can benefit from process outsourcing.

Why Lean Initiative Fail-Is It Resistance...? Let’s Start VSM

Why Lean Initiative Fail-Is It Resistance...? Let’s Start VSM

What is Lean

It is explained in various ways in various languages, ultimately deriving only one goal of removing waste in the production. This is nothing but a systematic and well-thought methodology for improvement of performance/productivity by removing wastes and reducing variation. This is a collaborative team effort for waste minimization without compromising the quality and productivity. In late 80s and early 90s, this concept was introduced to the world by Japanese manufacturing industry.

Lean and 5 Principles:

1. Identify Customer Value: Mahatma Gandhi once told “A customer is the most important visitor on our premises.” Lean begin with identifying customer needs. He pays only for the Value he is getting. If the requirements of the customer are not understood, it can lead to resource waste, reworking, time waste and ultimately the end goals are not achieved. This phase is to define the value of the product.

2. Make VSM (Value Stream Map): So, what is value stream map...? The most important step to achieve final goal of improvement in the process. The value ‘product’ is processed from raw stage to the product deliverable stage. There are multiple steps and process fragments involved which create a systematic process structure which can be termed as ‘stream’. Mapping all the steps and activities in the stream from customer demand till product delivery is called value stream mapping. This is carried out for every step including raw material collection to transportation, inventory generation to operations. 

All value added and non-value added activities are mapped with details regarding, time, number of stations where the activities are carried out and also time required to process unit product. This one-page map helps to analyze the complete process in one glance. As it contains all data of information flow, material flow and the operational data this phase enables to locate waste in the process.

3. Analyze Flow: After identifying value added and non-value added processes, wastes are removed, loop holes are eliminated. Process flow is analyzed and all the processes are arranged tightly to make sure that process has smooth flow. This reduces waiting times, gaps in the process and chances of errors. This phase achieves fluidity to the process by creating continues flow.

4. Create Pull: In current market pattern the customer demand increases suddenly. To meet the customer expectations for increased production with quality adherence, a pull is created. By following and inculcating first 3 principles now waste is removed and there is reduction in the production time. This production line can now cater the customer demands without any bottleneck at any point. In terms of customer, we start only produce when customer needed.

5. Seek Perfection: Pursuit of perfection is achieved through continuous improvement. This phase is nothing but a pause for analysis and to start over the lean cycle again. ‘Plan-do-check-act’. This results in Kaizen. Continuous improvement is carried out until stage of perfection is achieved and waste is eliminated.

Lean requires constant efforts and vigilance to get to the perfection.

Benefits of Application of Lean:

1. The takt time calculation (time required for unit production) and improvement in this time by reducing the waste, increases the production.
2.  The production cycle time is reduced.
3. Operations are smooth.
4. Reduce operation cost by reducing inventory, motion waste and overproduction cost.
5. Gain more capabilities to handle increased customer demands and increase creditability.
6. Overall impact on quality of the output. 

Lean Implementation Faces Resistance:

Despite of all the benefits lean implementation faces resistance from the industry. It is very difficult for many industry experts to change the set pathways. Resistance also comes from a fear of exposing process and problems. Many deny any scope of improvement or express time constraints, budget issues and resource unavailability. Unware of the scope of the lean VSM one may think that lean cannot be implemented to his process.

Reducing the resource for achieving productivity is not the approach. Systematic implementation of the lean principles and thereby reducing the waste can prevent expenses and increase profit.

Of course, complete mapping of the process and changing it accordingly can be a bold step, time consuming and may not give desired outcomes. Stepwise approach and systematic implementation of lean can be the solution for it.

Strategic Implementation of VSM Lean:

Value stream mapping can be practiced for a segment/department in the process initially.

Improvement can be assessed by eliminating wastes in only marked area to achieve perfection for the section.

Once this is achieved can be implemented to other processes/fragments slowly and systematically, which could finally cover the whole process and the goal of practicing lean culture for the whole process is achieved.

Scope of VSM:

It is very true ‘If you have a product, you have a value stream’. VSM can be applied to:

1. Any manufacturing industry.
2. Any work site situations
3. Any office environment
4. Any activity.
5. Any job shop
6. Any culture or work station.

Conclusion:

Built on the principles of lean and following the VSM culture, ITCube BPO has always caters the customer satisfaction. This is achieved via continuous improvement in productivity and maintaining the quality standards.

To know more about VSM culture and principal you can mail us on info@itcube.net or you can directly contact us on +1 (614) 434-2376

Five 5S Work Culture: A Lean Advantage

Five 5S Work Culture: A Lean Advantage 

Every work place has its own work culture. To improve quality and productivity ‘Lean’ approach has proved to be a magic wand.

What is Lean and 5S?

Lean is a process of continuous improvement in the work to create more value for the customer by various tools. Main principle of the lean is to eliminate ‘Muda’ (waste) in the process to make the process more efficient. One of the successful tools of the Lean is 5S. So what is 5S?

In 1970 Toyota introduced this concept. It was developed by Hiroyuki Hirano for his production systems. It is a structure of continuous improvement program based on principles of Lean. Five small word and they take the process to the new heights. It is also known as visual control or visual factory. Sounds interesting? Let’s look into this in more details.

 

5S is based on the principle of ‘Everything has a place and everything is in its place’. It is a circular-structured methodology of five process segments. They are:

A. Sort (Seiri):

In this phase one has to identify necessary and unnecessary aspects and items in the given process and sort them in a proper structure.

Advantages:

1. Makes work easy.
2. More focus on actual process without disturbance.
3.  Saves time of handling wastes in the process.
4. Helps to make sure hurdle-free workflow.
5. Saves energy and resource utilization.

B. Set in Order (Seiton):

In this phase arrange work flow and accordingly arrange necessary items for smooth work flow.

Advantages:

1. Prevents loss and waste of time and improves production.
2. Reduces the changes of errors occurrence due to unplaced actions.

C. Shine (Seiso):

In this phase one has to make sure that the workplace remains clean. This is achieved by daily inspections of the workplace for any wear and tear and also for any sudden waste generated which may obstruct the process.

Advantages:

1. Acts as a maintenance of equipment and workplace to avoid any obstruction due to problems occurred in equipment.
2.  Improve safety of workplace.
3.  Improve efficacy of the equipment.
4. Cleaning waste generated also improves the productivity and shows positive impact on the quality.

D. Standardize (Seiketsu):

Now in this phase one should work on standardizing processes at work place. Set standard operating procedures for every aspect of the workflow. Standardization is the best practice. Following and maintaining standards of every level of the workflow is necessary. This also includes naming and labeling.

Advantages:

1. It directly supports the quality of the work.
2. Easy to monitor workflow.
3. Any points for improvement can be easily identified.

E. Sustain (Shitsuke):

This phase is nothing but maintaining the positive effects from the previous phases. This includes regular audits, training and constant monitoring. Observations from this phase are again set in for the same cycle of 5S for elimination.

Advantages:

1. This ensures all the above phases are being worked upon.
2.  Maintains proper order.
3.  Improves self-discipline.

Scope of 5S Methodology:

This methodology was initially introduced for manufacturing industry, but has now entered and well expanded in various industries and domains like government, healthcare, media and education.

Overall Goals:

1. Reduction in waste.
2. Improved safety.
3. Improved productivity.
4. Worker’s commitment.
5. Many followers of this work culture also claim that this methodology improves morals and pride in the work place.

Conclusion: -

ITCube focuses on working closely with clients to document various operating processes and to determine the key performance parameters (KPI’s) that can be used for evaluation. As an outsourcing organization, ITCube can also help growing companies identify parts of the business development management process that should be moved to a team that can quickly become an extension of the client’s organization.

To know more you can contact us on info@itcubebpo.com or you can directly call us

 on +1 (614) 434-2376