Benefits of ITCube’s Contact Center

ITCube’s contact center service provides multi-channel (calls, e-mails, web chats and text messages) support to its customer for continued customer satisfaction and growth.

Here are a few key benefits of using offshore contact center:

Focus on core Responsibilities

ITCube believes in working with our clients as partners and we call ourselves a "Virtual Team". With this extended team handling your contact center operations, you can focus on the core responsibilities of business expansion.

 

Cost Reduction

With ITCube managing all your contact center needs, you need not spend the cost in hiring and managing resources in-house. In addition, you also save costs on space, hardware, and technology. We can help you reduce your overall operating cost by 50%.

 

Flexibility & Scalability

As our staff is cross-trained and skilled in multiple domains, ITCube can very quickly scale up and down as per the client's needs. This not only gives you scalability but the flexibility to manage your seasonal and peak volumes better.

Data Collections and Analytics 

We understand the importance of data. Information related to the utilization of different communication channels and a thorough analysis of the trend can help you manage your call center traffic better which in-turn increases customer satisfaction.

 

Increased Customer Satisfaction

We follow well-designed training and quality metrics to ensure our agents provide the best service to your customers. If each customer gets a resolution on time, it improves overall customer satisfaction.

 

Quality Monitoring and Analysis

We have six-sigma certified staff and use those tools to monitor and analyze agent performance. This not only gives you better forecasting and control but also ensures that your KPI's like "Answer Time', First Call Resolution", Customer Satisfaction Index" are met.

 

24/7 Availability

With multiple delivery centers in India, we operate 24/7 to ensure that your customers don't have to wait for regular business hours. This ensures that your customers are happy as they get service as per their convenience.

 

Feel free to contact us for all kinds of business process outsourcing requirements that could potentially fit your growing business. Reach us for more inquiries by filling out the contact us form or you can mail us at info@itcubebpo.com

 

Fully Utilize Medical Record Summary Trends To Enhance Your Business

For a decade, the MDS market could be said to be a growing market in an anticipated direction. Few things you need to think about in terms of medical records summary.

Medical Record Summarization 

Medical records summarization is a process that simplifies the intricate and tedious task of bifurcating, chronological arrangement, and preparing synopsis of numerous medical records. It aims at providing solutions for litigations, healthcare claims processing, and ease of access to patient case information.

Medical summarization service constitutes advanced services with technology implementation for Electronic Record Management that is expected to boom in healthcare integration systems. This service includes a review team of trained medical documentation specialists and medical professionals that work cumulatively and systematically interpret the patient medical data into a simplified format that is backed up by technology.

Custom Medical Summarization Services

Several solutions pertaining to medical records are availed as per client preferences and requests.

• Narrative Medical Record Summarization/Review.
• Medical Chart Review/Record Reorganization.
•  Medical Chart Indexing and Bookmarking.
• Medical Bills Sorting and Summary.
• Medical Keyword Search and Indexing.
•  Provider Sorting Services.
• Provider Merging Services.
• New Provider Identification Services.

Service End Users

• Medical Record Summarization provides assistance to:
• Medical record management companies.
• Litigation service providers
• Insurance and law firms
• TPAs
• Medico-legal consultants
• Private corporations
•  IMEs, AMEs, QMEs
• Peer-Reviewers
• Social security disability
• Workman’s Compensation settlements
• Utilization reviewers

Benefits

• Medical summarization and review services help in quick litigation processing
• Ease of data access,
• Technology-driven smart data storage
•  Environment friendly and hassle-free services involving less paperwork
• Effective EMR management
•  Instant query resolution and Better patient care
•  Increased efficiency and productivity
• Customized case reports, data validation and interpretation of complex data in a simple format.

Where to Get Started?

ITCube BPM provides customized and unique solutions for medical records chronology.

If you want to know more, call on +1 (614) 434–2376 or send us your queries at info@itcubebpo.com to get started. We will discuss with you all your requirements and work with you to put together a detailed scope.

What is Medical Record Chronology and What is the importance?

A medical case chronology is the summary of the entire a relevant medical document that lists medical events of a particular personal injury case in chronological order with records sorted by Date, Location and Type of records. These documents contain information such as date and time of visit, healthcare provider, category of service and outcome of medical event, and includes page number Index with Hyperlinks for instant navigation to the actual pages.

This Medical Chronologies helps to understand the sequence of events and quickly review the records to build a convincing argument with a reliable case chronology and summary. In the court setting, it helps to provide the important information and highlight all the strong points in a case to the jury.

Medical record chronologies are not mere timelines of medical events; they are a solid source of information for personal injury attorneys and the legal staff that can win them cases.

 

Below are the 7 Most Important Benefits of an Effective Medical Chronology.

1. Helps to understand sequence of events

2. Saves precious time by streamlining your expert’s medical records review

3. Easily identifies providers, facilities, timelines and other details crucial to your case

4. Gives easy access to medical records in a single click from your medical chronology index

5. Identify all the Important points and major event in timeline of a case

6. Highlights any missing documentation in a case

7. Objective information derived direct from the medical record

 

Medical chronologies and summaries are incredibly useful in personal injury cases. An accurate case chronology prepared by ITCube’s experienced professionals helps Attorneys to strengthen arguments, whether at settlement discussions or trials.

Business Process Outsourcing (BPO) Market Worldwide Is Projected To Grow By US $108.3 Billion

 

BPO is a very famous short form used these days. It is broadly known as Business Process Outsourcing. Current BPO service global industry market value is expected to reach $ US$108.3 Billion

BPO has proved to be the fastest-growing sector!

It has got great success in its budding stage due to a lot of factors that ultimately proved as a boon in the growth of any business. These include cost-effectiveness, offshore or nearshore processing facilities, saving in manpower, and also time difference. This enables any business to divert finances and manpower for more opportunities and business development. Any end-to-end process or segment in the business that requires extra time, extra resources, extra space, and many times domain experts, but it less critical can be outsourced with a third party as a subcontract basis.

Currently, BPO has touched almost every field in the market. BPO has its own importance in customer care, finances, human resources, supply chain, research, medico legal industry, the insurance industry as a back office, and as a front office, it covers sales, marketing, and other services.  BPO is now globally spread and widely accepted service. BPO has proved to be a potential source of revenue. This is achieved by keeping the average handling time low ensuring cost effectiveness.  

India has a very big advantage in BPO industry. BPO services offer features including value-added processes, high productivity and quality enriched services, 24 x 7 assistance and also caters to changing customer demands.

BPO sector of ITCube BPM is multidimensional and one of the leading BPOs with 600+ employees. We have B2B processes in various domains like healthcare, insurance, indexing, construction, call scoring, and contact center service.

Healthcare Domain:

• Medical data summarization.
• Medical record indexing.
• Reorganization of medical records.

 Insurance Domain:

• Sorting and analyzing claim documents for TPAs.

Construction Domain:

• Gathering construction details.
• Documentation related to the bidding of construction work and many more.

Call Scoring:

• Call scoring for lead management
• Analytics for the real estate industry

Contact Center Service

• Direct terminations available in 34 countries (extensions planned)
• 24x7 Service Desk

To know more about BPO services you can mail us on info@itcubebpo.com or you can call us on +1 (614) 434-2376.

Why Outsourcing Back-Office Services Is Important For Company Benefits..?

Back office is the support center of a company or business that carries out various administrative work. Such tasks are clearances, record maintenance regulatory compliance, accounting, and IT services. Other functions are claims submission and filing, data mining and data encoding.

By outsourcing your back office, you can gain various advantages as: -

1. Focus On Core Operations

Back office operations can be time-consuming. By outsourcing, you can focus on your strength and most important aspect of your company

2. Cost And Efficiency Savings

Outsourcing is a good option when you have back-office functions that are complicated in nature, but the size of your company is preventing you from performing them at a consistent and reasonable cost.

3. Guaranteed Expertise

Outsourcing companies, such ITCube BPM, have vast resources to professionals in their specific fields. You can ensure that all outsourced back office outputs and services are of high quality and standard.

4. Reinvest In Your Business

It’s not just about cost savings — the true value of BPO lies in the potential of the budget that it makes available. By no longer having to pay an in-house team, or find the funds to expand on it, you open up endless avenues for reinvestment.

5. Risk Mitigation

By choosing the right outsourcing partner you can reduce risks for your business with quality project management and quality assurance system.

6. Reduced Overhead

No longer, need to train your staff to handle specific tasks and duties and will not have to spend more time and effort on in-house tasks.

Let ITCube BPM Show You Quality Back Office Support Outsourcing

BPO has its many advantages, but the real key to its success lies in its correct deployment. With ITCube BPM, you gain access to over 15+ years’ experience of helping businesses meet their goals with BPO. Save money, save time, and achieve your goals now. 

Get in touch today for your free consultation and find out just how much you can benefit from process outsourcing.

Things to Know about Personal Injury Claims

There are millions of lawsuits filed in the United States each year. Many of these lawsuits are based on accidents or conducts that resulted in injury. These types of lawsuits are commonly known as Personal Injury claims as they seek compensation for the injuries that the victims sustain. It is always helpful for victims to have some understanding of these claims before contacting an attorney.

An Injury Does Not Mean You Have An Actionable Claim

Simply because someone had an accident or sustained an injury due to some other reason does not necessarily mean that there is an actionable claim. In order to get some compensation in a personal injury claim, there has to be a legal aspect that can hold the defendant accountable for the injury. One of the most common legal scenarios involved in personal injury claims is negligence. This means that injury happened due to defendant’s negligence and the victim needs to show that the defendant owed a duty to the victim. For example, if the victim was an employee or customer in the store, it is the sore owner’s duty to maintain the premises safe. The victim must also be able to show through his or her attorney that the defendant failed to abide to this legal duty and the injuries happed because the owner did not take proper precautions to ensure safe premises.

There are other scenario’s (theories) that may be used, e.g. intentional torts etc. No matter what the theory is, the plaintiff always has the burden of proof in order to be able to get any recovery out of the claim.

Personal Injury Cases Are Of Many Different Types

Whenever someone refers to the term “Personal Injury”, it is most commonly believed to be pursuing a car accident claim. Though car accidents are one of the personal injury case types, there are several others, including Workplace Injuries, Premises Liability, animal attacks, Workers Compensation etc. In other words, any case which indicates that a person suffered harm due to negligence or other actions of another individual or entity.

 

Personal Injury Cases Often Involve Insurance Companies

Of all the personal injury claims filed each year, a lot of them involve insurance companies. A few examples being road accidents, medical malpractice and injuries that generally happened at a business place or private home. The insurance companies’ priorities are always to protect financial interests of the insurance company. Hence the settlement amount offered by the insurance company may not always be fair as they are trying to limit the financial exposure of the company.

 

Most Personal Injury Claims Settle

The court system in US is flooded as there are over 40 million lawsuits of different types including personal injury are filed each year. Hence, a lot of personal injury cases are settled outside of court. The pretty much means that a judge or jury does not give a verdict for the case. Instead, the victim’s attorney negotiates a monetary settlement with the defendant or the insurance company outside the court. The victim always has the option to accept or reject the proposed settlement.

Know five major factors that affect settlements in personal injury cases

The Victims May Have Limited Time to File a Case

In most states, due to the statute of limitations, the victim may have a very specific (limited) time period for a personal injury claim to be filed. Once the time limit for statute of limitations is expired, a claim cannot be filed and will be barred forever. Many states have a 3-year limitation for personal injury claims; however, this may be lesser or more in different states depending on state laws and the identity of the defendant.

Contact us on info@itcubebpo.com to know more about Personal Injury Claims.

How Much Is A Twisted Muscle Or A Broken Arm Worth To You....?

Well, not a very comfortable question for any of us. But for attorneys dealing with personal injury victims, handling these questions are a part of their everyday routine.

There’s no science that can be applied for calculating a personal injury settlement. Even though there’s no scientific formula, knowing and understanding the factors that affect the claim value of a personal injury case can help attorney gear up for negotiations in a much efficient manner. This can also help them to manage their client’s expectations better.

For a small / midsized law firm or an individual practitioner that works within a specific budget and lacks the scale of larger adversaries, mastering the ability to project settlement values for a personal injury case can be a big game changer for them. It helps them build most effective arguments on behalf of their clients and saves unnecessary hassles.

Here are five major factors that affect settlements in personal injury cases.

Severity of the Injury

It’s no surprise that accidents that cause more severe injuries end up getting larger settlements because of the trauma, pain and suffering that one goes through. Heavy or hard injuries such as spinal cord damage or multiple fractures will always have higher settlement value in comparison with soft-tissue injuries like sprains or bruising. Similarly, if the injury is permanent in nature, victims can generally be awarded a much larger settlement. Permanent injuries include brain damage / trauma, disfigurement, reduced mobility or the permanent loss or use of a body part.

Disruptions

When someone is injured, not only it is painful, it dramatically disrupts their daily life. If the injuries from an accident ends up disrupting your client’s daily life intensely, you can help them get larger personal injury settlement. To give an example, if the injury leaves a victim unable to walk, stand, play sport, travel or work certain jobs, they’ll be able to get a much larger settlement compared to victims whose lives don’t change dramatically after an injury.

Treatment and Recovery

When a victim’s medical treatment involves hospitals and doctors, as opposed to physician assistant or chiropractors, the settlement probability goes significantly high. Cases that involve reconstructive surgeries are common examples where settlement values were much higher compared to other personal injuries.

Similarly, how long it took for someone to recover also matters. Since longer recoveries involve multiple follow-up appointments and prescriptions for medical treatment, it in turn elevates the settlement value. The longer it takes to recover, the longer is the pain and disruption from regular life, this primarily helps in getting higher settlement values. This also helps us understand why smaller/soft injuries generally end up getting lower settlements.

Emotional and Mental Trauma

If you’ve ever been in an accident, you know that the pain resulting from the accident goes way beyond physical injuries. The magnitude can differ from person to person, but the emotional trauma in the form of anxiety or depression can be equally devastating during the recovery period. Of Course, proving that the victim (client) has suffered or is suffering from mental trauma is not so easy. This in most cases requires input from reputable mental health professional who can testify to an accident’s longer lasting psychological effects on a victim (client).

Cost of Litigation

Initial clerical work, multiple depositions, addressing technical issues through experts, reviewing medical records, the list goes on and very quickly adds up cost for defendant. The cost goes even higher if there are multiple witnesses or any number of contested scientific questions. Mostly, in these cases, defendants prefer to settle at a higher price to avoid running up their defense costs.

Also, on the other hand, if the plaintiffs are not so resourceful to continue to litigate complex cases effectively, well off defendants can persuade them to cut down on settlement’s value.

A well organized and summarized medical record (history) of the victim can help Personal injury attorney’s highlight the above discussed points and evaluate the value of the claim case. ITCube has 15 years of experience working with medico-legal firms for organization and summarization of medical records.

Contact us on info@itcubebpo.com to know more about how we can help you get the best settlement for your client.

The Role Of Medical Records In Personal Injury Cases

If you had an accident and you sustained injury due to someone else’s (legal) fault, you may be eligible to get compensation for your medical expenses, wages and other damages which happened due to the accident. A personal injury lawsuit is essential for civil justice in the country as it helps the victims of an accident with financial aid to not only recover from injuries but to move forward in life. Evaluating and deciding the compensation amount for the damages one sustained is one of the most important and tricky points in a personal injury suit negotiation. Your medical records can give a great deal of insight for not only illustrating the extent of the injury but to highlight the ongoing challenges.

Calculating Damages

Well, first off, medical records provide the proof of injuries you’ve sustained. That’s one of the most important factors while calculating damages. Actual records of hospital visits, doctor’s appointments, surgeries (if any) as well as ongoing treatment (if any) records can illustrate the injuries you suffered and how these injuries have impacted and will continue to affect your life. For Attorney’s dealing with the claim case, medical records are the most critical elements while calculating and deciding on claim value.

How Your Medical Records Affect The Defense

When you file a personal injury claim case against an individual or a company, you’re most probably going against their insurance company. These insurance companies in most cases will ask for an independent medical investigation to ensure a fair assessment of your injuries. The doctors who work for insurance companies will provide a report of how he or she believes your injuries will affect your life emotionally and financially. A jury may or may not consider these records to determine the claim settlement value.

Patient Privacy

As a patient one will always want complete privacy regarding their medical records under the Health Insurance Portability and Accountability Act (HIPAA). However, a personal injury case obliterates much of this privacy. Your attorney has to review your medical records to assess the strength of your case. These records are also required to be given to the opposing counsel. HIPPA and state law requires you to sign a medical record release form in order for providers to release and share your medical records with attorneys regarding your case.

Medical Records Will Never Lie

Medical records are one of the most important and strongest forms of evidence in your personal injury claim case in our legal system as they provide the most accurate picture of how injuries have and will continue to affect your life. It is absolutely imperative that you tell the truth when speaking about your case with your attorney in order for him or her to be able to help you build a strong case. Altering or misrepresenting the truth will undermine the genuineness of your personal injury claim.

ITCube BPM work with personal injury attorneys and medico-legal companies to help them with medical records organization and summary. We are an ISO ISO/IEC 27001 certified and HIPPA compliant company and while working with these clients for medical summary we ensure that we protect your privacy and summarize records that can help strengthen your case.