Benefits of ITCube’s Contact Center

ITCube’s contact center service provides multi-channel (calls, e-mails, web chats and text messages) support to its customer for continued customer satisfaction and growth.

Here are a few key benefits of using offshore contact center:

Focus on core Responsibilities

ITCube believes in working with our clients as partners and we call ourselves a "Virtual Team". With this extended team handling your contact center operations, you can focus on the core responsibilities of business expansion.

 

Cost Reduction

With ITCube managing all your contact center needs, you need not spend the cost in hiring and managing resources in-house. In addition, you also save costs on space, hardware, and technology. We can help you reduce your overall operating cost by 50%.

 

Flexibility & Scalability

As our staff is cross-trained and skilled in multiple domains, ITCube can very quickly scale up and down as per the client's needs. This not only gives you scalability but the flexibility to manage your seasonal and peak volumes better.

Data Collections and Analytics 

We understand the importance of data. Information related to the utilization of different communication channels and a thorough analysis of the trend can help you manage your call center traffic better which in-turn increases customer satisfaction.

 

Increased Customer Satisfaction

We follow well-designed training and quality metrics to ensure our agents provide the best service to your customers. If each customer gets a resolution on time, it improves overall customer satisfaction.

 

Quality Monitoring and Analysis

We have six-sigma certified staff and use those tools to monitor and analyze agent performance. This not only gives you better forecasting and control but also ensures that your KPI's like "Answer Time', First Call Resolution", Customer Satisfaction Index" are met.

 

24/7 Availability

With multiple delivery centers in India, we operate 24/7 to ensure that your customers don't have to wait for regular business hours. This ensures that your customers are happy as they get service as per their convenience.

 

Feel free to contact us for all kinds of business process outsourcing requirements that could potentially fit your growing business. Reach us for more inquiries by filling out the contact us form or you can mail us at info@itcubebpo.com